Responsibilities

• You shall report to Head, International Office for all duties assigned to you.
• You shall provide professional administrative support to the department through conducting and organizing administrative duties and activities including receiving and handling information and ensure information is up to date and accurate.
• You shall take on all essential administrative duties that are related to the Visa Processing Unit (VPU) of Student Affairs.
• You shall check, receive, process and ensure all passport, student pass and/or any documents related are processed and managed within the stipulated timeframe. This includes but not limited to checking and receiving of the following applications:
  1. Renewal for existing students – from students
  2. Visa Approval Letter – Cancellation
  3. Transfer of Student Pass sticker for lost or new passport
  4. Dependent Pass for guardian’s under student pass
• You shall be responsible to manage the account pertaining to the passport collected under your care and close the account with your supervisor on weekly basis.
• You shall assist the Liaison Officer in preparing letters to Immigration.
• You shall ensure inquirers are well assisted and welcomed and ensure all enquiries are channel to appropriate venue/person.
• You shall inform the students on the progress (if needed) and follow-up cases via different and approved manners of communication (such as sms and email).
• You shall liaise with Record Office for necessary documents for student pass renewal for KIV or rejected cases and complete the case within the stipulated timeframe.
• You shall update the submission & collection of passport from immigration and next renewal date in BDMS or any new informative system.
• You shall record all verbal and written correspondence with students on BDMS or any new informative system.
• You shall be liable for any lost or damage of passport or office entitles (example; keys or safe) under your care.
• To provide periodical record and report on matters related for review and improvement purpose.
• To work flexibly as part of a team and participate fully in the development of the Unit.
• You are required to be on standby (after working hours) as and when it is necessary and required by your superior.
• To perform all other duties that may be assigned to you by your supervisor from time to time.

Requirements

• Minimum Degree qualification.
• Minimum 2-3 years working experience.
• Excellent communication skills.
• Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
• Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
• Strong communication, presentation and interpersonal skills and abilities.