Service innovation: Unfolding the future for the hospitality industry through touch points.

Submitted by gohbc on Thu, 2019-01-03 14:12

Research Department:

Centre of Excellence for Research, Value Innovation and Entrepreneurship (CERVIE)

Faculty of Hospitality and Tourism Management

Research type:

Staff

Research Campus:

吉隆坡校区

Research URL:

https://www.cabdirect.org/cabdirect/abstract/20173377870

Research Author APA format:

Bhuvanes, V., Kashif, H., & Yau, C. (2017). Service innovation: unfolding the future for the hospitality industry through touch points. TEAM Journal of Hospitality and Tourism, 14(1), 67-75.

Research Author:

Kashif Hussain

Research Year:

2017

Research Field Category:

礼待与旅游